Nest Camera Support

Technical Support for Login, Setup and Troubleshooting


Step-by-Step Guide to Reset an Outdoor Security Camera

If your camera seems to be misbehaving or disconnecting or is not syncing properly, factory resetting a Nest Outdoor Camera will clear some common issues. A reset will help you start fresh in troubleshooting your camera, moving it to a new Wi-Fi network, or transferring it to a friend.

Here is how to do it:

  • Keep the camera powered on.
  • Find the factory reset button—generally a small hole found at the rear or on the bottom.
  • Insert a paperclip or similar tool in that hole and press and hold the button for about 10 seconds.
  • The light will flash on the camera, and a chime will sound—the Nest Camera will then reset.

After that, you need to go to the Nest app to set up the device again, like a first-time installation.

Do remember that factory resetting a Nest camera will wipe away all your custom settings, saved footage, and Wi-Fi credentials. So back up any footage you’d like to keep before starting the process.

It is a very easy and quick process valid for most models. The camera will regain full functionality with a good factory reset Nest Outdoor Camera, whether troubleshooting connectivity issues, transferring ownership, or clearing outdated settings.

Simply put, resetting is the magic wand to fix those stubborn problems while getting your camera ready for a new environment or user.



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